Privacy Policy

Follow Labs UK Ltd (“Follow”, “we”, “our”, “us”) operates Follow, including the website and mobile application (collectively, the “Service”).

This Privacy Policy explains how information is processed when you use the Service.

1. Data Controller

For the purposes of applicable data protection laws, including GDPR, the data controller is:

Follow Labs UK Ltd
Registered in England and Wales
Company No. 17069541
27 Old Gloucester St, London, WC1N 3AX

2. Data We Collect

The mobile application is designed to function without public personal identification.

We do not collect:

• government-issued identifiers
• phone numbers
• precise location data
• advertising identifiers

3. Data You Voluntarily Provide

When using the mobile application, you may voluntarily provide:

• goals
• plans
• notes
• progress updates
• any other text you enter

This information is associated only with an internal user ID.

4. Website Support Requests

If you contact support through the website support form, you may provide:

• name
• email address
• message content

This information is used only to process and respond to your request.

Submission of the support form requires confirmation that you agree to this Privacy Policy.

5. Analytics

The website and mobile application may use analytics tools to measure usage and improve Service quality.

Analytics data may include:

• feature usage
• clicks and navigation events
• session timing
• traffic source
• general technical information

Analytics is used only in aggregated or anonymized form and is not used to identify individual users.

6. Legal Basis for Processing

We process data based on:

• performance of a contract
• legitimate interest
• user consent where required by law

7. How We Use Data

User-provided data is used solely to:

• provide and operate Service features
• generate AI-based suggestions and feedback
• support planning and progress tracking
• maintain and improve Service quality

We do not:

• sell user data
• use data for advertising profiling
• share data for marketing purposes

8. Artificial Intelligence and Third Parties

The Service uses artificial intelligence technologies to analyze user input and generate responses.

Some user-submitted content may be processed by third-party AI service providers strictly to deliver requested functionality.

No direct account identification data is shared for this purpose.

9. Data Storage and Security

User data is stored on secure servers and protected using reasonable technical and organizational measures.

However, no system can be guaranteed completely secure.

10. Data Retention

User data is retained only for as long as necessary to operate the Service.

If you delete your account, associated mobile application data is permanently removed.

Support requests may be retained for a reasonable period for communication and legal purposes.

11. Your Rights

Depending on your location, you may have the right to:

• access your data
• request correction or deletion
• restrict or object to processing
• request data portability
• withdraw consent where applicable

12. Children’s Privacy

The Service is not intended for children under 13.

13. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time.

The current version will always be available on the website and in the mobile application.

14. Contact

For privacy-related questions, please contact us through the support form available on the website.

Or write to office@fw-labs.com.